The primary purpose of this position is to provide exceptional customer service for the Information, Tickets, and Travel (ITT) Office at the 35th Force Support Squadron, Misawa AB Japan. As an ITT team member, you’ll assist patrons by providing information about leisure activities, selling tickets, making reservations, and arranging special accommodations for tours, sporting events, theaters, and more. This is a unique opportunity to serve the military community in Japan while utilizing your bilingual skills in English and Japanese.
About the Position
This is a Flexible category position, guaranteed 0 hours per week, with the potential to work up to 40 hours depending on the needs of the facility. You’ll be the go-to person for individuals and groups planning travel, offering assistance with commercial transportation, hotel reservations, and local services. Your work will directly enhance the quality of life for service members, families, and civilians stationed at Misawa AB.
Key Responsibilities
- Assist patrons by providing information concerning leisure activities, selling tickets, making reservations, and arranging special accommodations for tours, sporting events, theaters, and special events.
- Provide full assistance to individuals or groups planning travel, including commercial transportation, hotel reservations, and other local services.
- Offer information on tour itineraries, train and bus schedules, ferry schedules, train passes, boat cruises, camping locations, ski resorts, recreational parks, sight-seeing tours, shopping excursions, festivals, fairs, and cultural events.
- Ensure fees are collected, receipts are issued and maintained, and revenue is accurate and appropriately processed.
- Operate travel reservation terminals and equipment.
- Coordinate tour guides and escorts for trips.
- Prepare all materials needed for drivers, tour guides, and escorts for assigned trips.
- Occasionally perform escort duties as needed.
- Maintain proper inventory levels of brochures, maps, and flyers for customer availability.
- Request toll pass tickets and prepare month-end fuel reports.
- Advertise tours on AFN Radio and assist in maintaining ITT social media sites.
- Sell in-house international tours, commercial air and ground transportation, hotel accommodations, car rentals, and vacation packages via internet e-ticketing.
- Complete all necessary phone calls and forms for booking reservations, ensuring customers are advised of all pertinent information and procedures.
- Perform related administrative support duties.
- Provide translation services for customers with individual travel plans.
- Work an uncommon tour of duty including days, nights, weekends, and holidays as required.
Qualifications
Experience Required:
- Must have experience providing practical knowledge of travel industry rules, regulations, and procedures.
- Must be able to communicate effectively in English and Japanese.
- Possess skill in dealing with the public in a professional and courteous manner.
- Well-organized, accurate, and detail-oriented.
- Cash handling experience required.
- Computer experience and ability to learn the e-ticketing process.
- Experience in retail sales providing technical knowledge of salesmanship is highly desirable.
Conditions of Employment:
- Must be able to satisfactorily complete a Tier 1 background investigation.
- Must have a valid passport.
- Must have lived in the US for a minimum of 3 consecutive years (for non-U.S. citizens).
- May be required to work an uncommon tour of duty including days, nights, weekends, and holidays.
- All applicants must possess a social security number.
- Non-U.S. citizens must have resided physically in the United States or U.S. Territory for at least 3 years prior to employment.
Who May Apply
Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities, including:
- Business Based Action
- Family Member Preference
- Military Spouse Preference
- Outside Applicant Veteran
- Spouse/Widow/Parent of Veteran
- Transition Hiring Preference
The Area of Consideration for this vacancy is US citizens and legal US residents in or around Misawa AB, Japan. All applicants must be eligible to meet local immigration requirements.
Compensation and Benefits
- Hourly Rate: $17.20 per hour (NAF Pay Setting Rules Apply)
- Pay Scale and Grade: NF 2
- Employment Type: Permanent, Intermittent (guaranteed 0 hours per week, may work up to 40 hours)
- Location: Misawa AFB, Japan
- Post Allowance: Authorized for Regular Full Time employment category
- LQA: Not authorized
- Relocation Expenses: Not reimbursed
Why Join the Misawa Team?
- Serve the Community: Directly enhance the quality of life for service members, families, and civilians at Misawa AB.
- Flexible Schedule: Intermittent hours that can work with your lifestyle.
- Bilingual Opportunity: Utilize your English and Japanese language skills daily.
- Travel Industry Experience: Gain valuable experience in the travel and tourism sector.
- Salary Ranges 19$ per hr depends on experience
- Supportive Environment: Join a team dedicated to providing exceptional service to the military community.
Important Information
- All Federal NAF employees are required to have salary payments made by electronic funds transfer/direct deposit.
- Probationary period may be required.
- Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date.
- Multiple positions may be filled from this announcement.
- Payment of Permanent Change of Station (PCS) costs is not authorized.
- This is a Non-Appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation.
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
Preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12869864
Required Documents:
- Resume (any format, must support the experience described in this announcement)
- Cover Letter (optional)
- DD-214 – Statement of Service (if claiming veteran preference)
- PCS Orders (if claiming military spouse preference)
- Proof of Marriage Status (if applicable)
- Transcripts (if applicable)
- Professional Certification (if applicable)
- Separation Notice (RIF) (if applicable)
- SF-50 – Notification of Personnel Action (if applicable)
- Disability Letter (VA) (if applicable)
Note: Documents submitted as part of the application package may be shared beyond the Human Resources Office. You may sanitize documents to remove another person’s personal information before submitting.
To verify or check the status of your application, log into your USAJobs account.
Agency Contact Information:
- Misawa NAF HR Office
- Email: 35fss.hro@us.af.mil
- Address: Misawa Community Services Flight, 35 FSS-FSCN, Unit 5019, APO AP, AP 96319-5019 US
Take the next step in your career join the ITT team at Misawa AB and help the military community explore Japan and beyond. Apply today.