At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We’re now looking for a dedicated team member to join our Food and Beverage & Culinary team at The Ritz-Carlton Nikko. In this role, you’ll be part of a community that attracts the world’s top hospitality professionals who curate lifelong memories. We believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. If you’re ready to set the standard for rare and special luxury service, we’d love to hear from you.
About The Ritz-Carlton Nikko
Nestled in the breathtaking natural surroundings of Nikko, Tochigi, our hotel offers a serene retreat where guests can connect with nature while experiencing the pinnacle of luxury hospitality. Every day, we set the standard for exceptional service, priding ourselves on delivering excellence in the care and comfort of our guests. The Gold Standards of The Ritz-Carlton are the foundation of everything we do our Employee Promise, Credo, and Service Values guide us each day to be better than the next. It is this foundation and our belief that our culture drives success by which we have earned our reputation as a global brand leader in luxury hospitality.
Key Responsibilities
As a member of our Food and Beverage and Culinary team, you’ll play an essential role in creating memorable guest experiences.
- Assist other departments when needed to ensure optimum service to guests throughout the property.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Read and visually verify information in a variety of formats, including small print.
- Enter and locate work-related information using computers and/or point of sale systems.
- Exchange information with other employees using electronic devices such as pagers, two-way radios, and email.
- Engage guests in conversation regarding their stay, property services, and area attractions and offerings.
- Follow all company safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to management.
- Complete safety training and certifications as required.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities with care and respect.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications
Preferred Qualifications:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Why Join The Ritz-Carlton Nikko?
- Legendary Brand: Be part of a global luxury leader with a reputation for excellence.
- Stunning Location: Work in the beautiful natural surroundings of Nikko, Tochigi.
- Gold Standards: Learn and exemplify the Employee Promise, Credo, and Service Values that guide our success.
- Empowerment: Work in an environment where you’re empowered to be creative, thoughtful, and compassionate.
- Inclusive Culture: We value and celebrate the unique backgrounds of all associates.
- A starting wage of $21 per hour.
- Global Family: Join a portfolio of brands with Marriott International and become part of an amazing global team.
Equal Opportunity Employer
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
How to Apply
If you’re ready to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day, we invite you to join our team. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.
- Job Number: 25153197
- Location: The Ritz-Carlton Nikko, 2482 Chugushi, Nikko, Tochigi, Japan, 321-1661
- Schedule: Full Time
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Apply today.